Privacy Policy
Your privacy is important to us. This Privacy Policy describes how Turistando RJ collects, uses and protects the information you provide when using our website and hiring our services.
1. Information we collect
We collect data you voluntarily provide — such as name, phone, email and details needed for bookings — and data collected automatically as you browse, such as pages viewed, traffic source (referrer), language, device/browser type and an anonymous visitor identifier, through our own analytics tool.
2. Cookies and similar technologies
We use essential cookies for the site to work (for example, your chosen language and your login session). When configured by Turistando RJ, third-party tags such as Google Analytics, Google Ads and Meta Pixel may also load to measure audience and ad performance. You can block or delete cookies in your browser settings.
3. WhatsApp buttons and forms
When you click buttons to chat on WhatsApp or submit contact/newsletter forms, we request and store data such as name, phone and email in order to provide support and respond to your request.
4. How we use the information
We use your data to process bookings, get in touch, provide support, send receipts and transactional emails, improve your experience and measure site performance.
5. Data sharing
We do not sell or rent your data. Information is shared only with vendors essential to delivering the services — such as the payment provider (Mercado Pago), the email service (Brevo) and measurement tools (Google and Meta), when enabled — and when required by law.
6. Payments
Card, PIX and boleto payments are processed directly by Mercado Pago within the site. Turistando RJ does not store your full card data.
7. Security
We adopt technical and organizational measures to protect your data against unauthorized access, loss or alteration. Your account passwords are stored encrypted (hashed).
8. Data retention
We keep your data only for as long as necessary to provide the services and to comply with legal and tax obligations.
9. Your rights
You can request access, correction, portability or deletion of your personal data at any time, as well as withdraw consent, by contacting us at [email protected].
10. Changes to this policy
This Privacy Policy may be updated from time to time. We recommend reviewing it periodically; relevant changes will be published on this page.
11. Contact
If you have any questions about this Privacy Policy, contact us via WhatsApp (21) 99015-4309 or by email at [email protected].