Question 1

What time do I board the tours?

Accepted Answer

Pickups take place between 06:00 and 09:40 for morning tours and between 12:30 and 14:00 for afternoon tours. The time varies with the tour type and your hotel or meeting point location.

Question 2

How are the pickups done?

Accepted Answer

We pick you up at your hotel or meeting point and drop you off at the same place. We serve the main hotels in Leblon, Ipanema, Copacabana, Leme, Botafogo, Aterro do Flamengo, Downtown Rio and Barra da Tijuca (Av. Lúcio Costa from no. 9,600 downward).

Question 3

Is the pickup time punctual?

Accepted Answer

We aim to be as punctual as possible; traffic and travelers' punctuality affect the time. Please be ready 10 minutes early at your pickup point.

Question 4

Is lunch included in the tour?

Accepted Answer

We serve an open buffet lunch on the tours where it is included. Please read each tour's description carefully to see what is included.

Question 5

What if I'm late for the tour?

Accepted Answer

We wait 5 minutes if the guide can reach you. If you think you'll be late, let us know in advance so we can arrange another pickup or meeting point.

Question 6

What information is needed to book my tour?

Accepted Answer

Full name, hotel or meeting point within our pickup area, number of people and the tour date.

Question 7

What payment methods are available?

Accepted Answer

Book directly on our website via Pix, bank slip or credit card.

Question 8

How long does it take for everyone to board?

Accepted Answer

Boarding time may vary due to traffic, punctuality at pickup points and the number of people on the day.

Question 9

What should I bring on a Turistando RJ tour?

Accepted Answer

Comfortable clothes and shoes, sunglasses and sunscreen for sunny days, and a jacket for cooler days.

Question 10

What kind of vehicle is used on the tours?

Accepted Answer

We use vans, buses and 4-to-7-seat cars, air-conditioned and licensed for tourism, chosen according to the tour's demand.

Question 11

Is the tour cancelled if it rains?

Accepted Answer

We run tours even on rainy days, unless the weather poses a risk to life. You can reschedule your tour with 24 hours' notice.

Question 12

How do I ask questions not covered on the website?

Accepted Answer

Contact us on WhatsApp and talk to one of our agents.

Frequently Asked Questions

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